When: 2023
Role: Lead Product Designer
PM: Bethany Byrd
Content: Ben Canfield
Platform: iOS and Android
Objective and results
Context
Customer problem
I am a TurboTax customer with simple taxes
I am trying to complete return as quickly as possible
But TurboTax takes over an hour to complete
Because many questions are not relevant to me
Which makes me feel confused and that there should be a faster way.
