When: 2025-2026
Role: Senior Product Designer
PM: Melody Chang, Limor Mazlin
Content: Barbara Gutierrez
Platform: Mobile Native, Mobile Web, Desktop
The Problem
Strategic Lever
Our member-reported data was outdated, and members opted out of using it. That eroded confidence for new users still in shopping mode.
“Some of this information they have in here is kind of old, so I’d rather not transfer it.” - Credit Karma user, 2023 survey
