When: 2017
Role: Product Designer / Visual Designer
Objective: Visualize how Procore is used in all four phases of construction.
Background
Prior to working at Procore I had zero knowledge about construction or the industry. Learning and understanding a product that I couldn’t even test and then having to make design decisions for an industry I barely understood was a challenge. This inspired me to design a journey map on how our users would interact with Procore throughout the different phases of construction.
Different industry experts assisted me in my efforts of visualizing the process.
The Journey Map
The journey map is broken up in four phases:
Pre-Construction
Construction
Closet Out
Project Completion
Each phase gives a little bit of background about the tools that are being used and who is interacting with them. The map was intended to give a very high-level, visual representation of how the product is used.
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Outcome
The outcome of this project was to better understand Procore, the industry, and how the two come together. The journey map eventually became a part of the employee onboarding package.